Sr. Operational Readiness Manager (AVP)
Employment Type: Full-Time
Job Description - Sr. Operational Readiness Manager (AVP) (90248515)Job Description Sr. Operational Readiness Manager (AVP) - 90248515Primary Location:US-New Jersey-WhippanyJob Type:Permanent/RegularPosting Range:21 Nov 2019 - OngoingDescription Senior Operational Readiness Manager Whippany, NJ We know that if we’re to offer the very best customer service, we need the very best people to deliver it. In the Senior Operational Readiness Manager role you'll manage an operational team that plays an essential role to how the bank delivers that service. The Sr. Operational Readiness Manager is responsible for ensuring that the bank's Virtual Channels operational teams are prepared and aligned to manage the direct and indirect impacts of bank-wide or operational changes. What you’ll be doing?•In this role, You'll advise operational areas of production outages, helping coordinate and manage demand for operational areas and collaborating with other teams to appropriately forecast the impact of campaigns, with a goal of identifying risks that might result in the creation of incidents, then actively working with Operations to eliminate and/or prevent incidents from reoccurring. •Assist with the development of business requirements that encompass the functional areas for Operations and the corresponding user applications/systems.•Provide operational teams with the necessary details and oversight to produce forecasting, training, procedures, communications, testing and reporting related to planned and unplanned changes.•Assist with proactively identifying, documenting and developing plans to mitigate operational risks related to projects. Also work with the relevant stakeholders to create contingency plans for projects at risk.What we’re looking for:•Bachelor’s degree and/ or equivalent work experience•5+ years of experience working in operations preferred•2+ years’ experience supporting projects preferredSkills that will help you in the role:•Strong verbal and written communication skills, including proven persuasion, negotiation, and presentation•Proven interpersonal and leadership skills•Excellent decision making, problem solving, and conflict resolution skills•Strong prioritization and organizational skills•Results driven, with a commitment to continuous process improvement and quality•Ability to self-direct and motivate with minimal managerial direction•Proficient in Microsoft Office – including MS ProjectWhere will you be working?At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.Our ValuesEverything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.
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