Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs11,000 employees, who work inmore than90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on.


The Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its NorthAmerican customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400people, owns sixcontainerboard mills and nineteencorrugated products plants in Canada and the United States.

Your challenge!

We are seeking a highly motivated individual to be part of our Inside Sales Training program located in Lancaster, NY. If you are looking for a career and opportunities to advance, then this is the opprotunity for you! Salary expectation for the role is $40,000 annually (higher compensation potential based on individual qualifications).

Job Responsibilities

As an Inside Sales Rep, you will act as the link between customers, sales representatives and the Production Department. Your main goal will be to provide high quality customer service. This position involves processing customer orders by coordinating all of the factors involved in order specifications and delivery dates. You will be responsible to ensure that orders are processed quickly and correctly. This Representative will have excellent communication and organizational skills, and be a diplomatic and a self-starter who enjoys working independently in a fast-paced environment and as part of a team.

Business Objectives Alignment
Support his/her manager in fulfilling the mandates of his/her department so as to attain business objectives
Operational Excellence
Apply procedures and standards regarding customer service
Document his/her client files according to established processes and comply with business rules regarding customer service
Follow up on activities carried out with business partners and clients
Ensure product availability
Take action and escalate problematic situations when necessary
Human Resources
Take the initiative to develop his or her skills
Health & Safety
Comply with the safe work standards in effect
Promote sound occupational health and safety management
Corporate Responsibility and Governance
Carry out activities in an ethical manner and respect Cascades culture
Make sure projects comply with the standards, regulations and procedures in effect
Client Focused and Innovation
Build and maintain professional relationships with his/her clients and business partners
Participate in his/her teams continuous improvement and innovation initiatives
Additional responsibilities
Core competencies defined for this job
Action-based focus
Active listening
Flexibility and ability to adapt
Bachelor's degree in Marketing or Communications
Desired experience
  • A minimum bachelors degree is required for this role
  • A background in Sales/Customer Service, strong interpersonal skills, and personal computer skills are key attributes for this position. Packaging experience is a plus, but not a requirement.

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.

Use of the masculine in our communications refers equally to both men and women.

Associated topics: agent, call center, call center associate, call center specialist, customer care, customer care associate, intern, representante de servicio al cliente, representative, technical assistant

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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