To achieve annual catering sales and profits, while working in partnership with operations to deliver The Levy Difference. Results are achieved through analysis and implementation of objectives and living The Levy Difference.
Major Areas of Responsibility
Operations
Ensures all catering services exceed guest expectations
Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
Communicates client s needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest s expectation of services
Has location specific food and wine knowledge
Initiates contact with clients to secure their food and beverage selections in advance of event dates
Has strong attention to detail
Holds team accountable to steps of service to deliver great guest service
Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
Develops and executes strategic research programs and plans in accordance with Core Signatures
Directs the overall communication efforts of the department to ensure internal guest understanding and compliance and external guest s expectation of World Class service
Controls
Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM, eReserve and more)
Achieves daily sales and assigned cost goals
Achieves assigned department budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Oversees execution of required daily reporting
Oversees completion of required department reports and compiles information at month end closing
Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
Assures the continual process of revenue development
Promotes the sale of profitable Levy services
Oversees preparation of account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
Assures the process of complete billing for client services and receipt of payments in accordance with Levy standards is followed through
Team
Uses all performance management tools to provide guidance and feedback to team
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy Restaurants guidelines
Displays a positive attitude towards team members
Mentors department managers to develop their skills and leadership abilities
Job Requirements
Able to communicate effectively with management team, guests and team members by speaking and comprehending English
English reading, writing, math and computer skills required
Ability to taste and evaluate food and beverage products
Stamina to work 60 hours or more per week
Must be able to work extended shifts of 10 hours or more as business dictates
Must be flexible with schedule and able to work different shifts
Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
Ability to use hands in using office equipment, including the computer system
Ability to talk and hear to conduct phone correspondence
Close vision and focus capabilities to view computer screen and company documents


Associated topics: administrative staff, assist, assistant, chief operations officer, facilities, front office, operation, operational assistant, operations director, staff

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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